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Customer Views

Great Holiday - Posted on 08-08-2007 20:30 by Janet Faulks Hinckley

Jusy a quick THANK YOU for a fantastic holiday. Simply Malaysia staff were very helpful and honest. Ive just returned from Langkawi and its my first time in Malaysia. Great !! will recommend .*****

Unbelievable service. - Posted on 08-08-2007 20:32 by Darren Chamberlain

Hi: Just to say thank you for a wonderful holiday experience. Nothing was too much trouble from your office. Booking Experience 10/10 - Holiday 10/10 - Price 10/10 will definately recommend Simply Malaysia.

£400 less than Hayes and Jarvis!!! - Posted on 08-08-2007 20:37 by Parmjit Singh

I have just booked a holiday & Tour to Borneo with your company and your quotation was over £400 LESS than Hayes and Jarvis. £335 LESS than Thomas Cook and £120 LESS than Expedia (and much better service I may add!!!) Thanks Simply Malaysia, Im really looking forward to The orangutans and white water Rafting!!! 5 STAR

"Simply Wonderful" - Posted on 10-08-2007 18:33 by Rob Wright

Karl...having recently returned from our holiday in KL/Borneo & Singapore I just wish to pass on my thanks to you for your exellent and professional arrangements made prior to our departure.You know the advert on TV that says.. " It does exactly what it says on the tin" well this holiday was everything and more. All the people we came across were wonderful and polite and always there to help and on time...always.If you are able to pass on thanks to wildlife expeditions because all there guides were excellent Danny 1 & 2 and Neil in Brunei, Richard in Miri, and in particular Ricky in the Royal Mulu resort.Finally,I was deilghted to be up- graded to a suite in the Tarung uru resort in KK as it was my patners birthday ( which I can only assume you must have mentioned to the hotel ) and a cake and bottle of wine when we arrived in Singapore.Please pass this on to your boss ( ask he or she for a bonus,you deserve it ) Many thanks again your company will be recommended whenever I talk about Asia. Rob Wright.

Just to say thanks - Posted on 16-08-2007 12:37 by Cherry Skelton Wilmslow Cheshire

Hi Alex Just got back from our hols this weekend and wanted to write to say thanks for all your hard work! Our trip went like a dream at every destination, transport was there when it should have been and the hotels were great. We really had a lovely time and appreciated how everything worked as it should have done. Would like to say thanks for a job well done, in addition to which I think that you, Danny and Carl have given over and above the expected service by spending time chatting things through with me before we left. It was great to have such a personal touch, you were all so knowledgeable about Malaysia and knew a lot about the 2 hotels we stayed in and the surrounding areas. You all seem to take pleasure in delivering great customer service, (a skill not widely out there these days) that the whole experience was as it should have been for us. Will definitely recommend your company and will be in touch next time we go East. Thanks once again, kind regards Cherry Skelton

FANTASTIC HOLIDAY - Posted on 17-08-2007 11:20 by Marilyn - Baughurst, Surrey

Hi Karina Just to say we had a FANTASTIC holiday - Borneo was the best - it was a culture shock at the end when we stayed in the POSH hotel, but we got used to it!!! Anyway we wished with hindsight that we had stayed longer actually in Borneo itself. Penang we werent keen on, but Langkawi was great. KL was a typical big city with tons of shopping. Thanks again for all your hard work in making our experience a brilliant one. Next stop Vietnam, Laos and Cambodia - any tips or ideas who to book with. It will be a much cheaper holiday though. Best wishes Marilyn

Thank you so much for everything - Posted on 17-08-2007 17:32 by John and Deborah Gray - Ruislip, Middlesex

Karina, Deborah and I returned from our holiday last week relaxed and refreshed having had one our best holidays yet. We were very impressed with the service from to start to finish from yourselves and your associates. Once again thanks for everything. Regards John and Deborah Gray

Only the memories remain - Posted on 07-09-2007 14:14 by Ron & Val Young

Karina The holiday is all over and only the memories remain. We had an absolute ball, complimentary upgrades at Case Del Mar to the Deluxe suite (superb) and upgrade at the Rasa Saying to a premiere room (oppulent)... I would thoroughly recommend all of the hotels we stayed at on our holiday, the Casa for the location, laid back but first class service and styling, a real luxurious home from home. The Rasa wing at the Rasa Sayang is luxury all the way and the only way to holiday in Penang. Afternoon high tea and the free Champagne have left great memories and sore heads... You really must recommend to your customers who are going there that they should upgrade to the Rasa wing, it really is a difference worth having. All of the arrangements you made, transfers, flights etc. were spot on and very professionally executed, although we had a wee scare at KL airport when we couldn't find our pick-up and the one rep from the company doing the transfers we saw checked with his office and they didn't have any details of us. Then we spotted our name board but the person holding it was looking for a Chinese family with the name Yung!!! and therefore overlooked us, it all worked out in the end though. There were no other hiccups at all during the entire holiday and we can't thank you enough for the service that you provided. It only leaves me to once again thank you so much for the service you provided, it was first class and I wouldn't hesitate to get in touch with you if we ever look to holidaying in the areas that your group cover. Please feel free to use any of the above as a testimonial to your company's profile and I look forward to contacting you in the future Kind regards Ron & Val Young not Yung.......

Banyak Terima Kasih (Big Thank you) Simply Malaysi - Posted on 22-09-2007 13:57 by K C REEVES, Isle of Wight

Simply Malaysia is simply out of this world in arranging and planning our holidays in Malaysia and Borneo. Our tailor-made holiday was never too much trouble and thank you so much too for all the expertise in making our stay so wonderful and pleasant. My parner and I will cherish our stay there for a long time to come. We will be back for the next! To all at Simply Malsysia,simply BANYAK TERIMA KASIH.

Thank you for the advice - Posted on 24-09-2007 17:06 by Jane McAlister

Karina, Thank you for the advice. It is great when someone really knows their product. I will leave it in your capable hands and look forward to receiving your suggestions. For the record, I will not be calling any other agents so your efforts will not be wasted. Kind regards, Jane Jane McAlister

Priceless !! - Posted on 17-11-2007 18:55 by Mel & Julie

Malaysia was not my first choice of holiday as I knew very little about the country. After talking to numerous tour operators and call centres (some of whome did not have a clue of my request.) I came across Simply Malaysia: At first I called and spoke to Barry who was obviously so passionate about the country and what it had to offer, I then gave an outline of my details and was promptly returned with a wealth of knowledge and advice from Karina. They knew exactly what would fit my request for a perfect holiday. When I recieved my quote, Simply Malaysia seemed to be a little more expensive than a so called call centre (who will remain nameless, but lets say they are most definately NOT the "BEST" at travel.)When I re called the "call centre" the girl did not know about the destination, AND they had mis quoted me, leaving out the connecting fligts to Borneo. I immediately returned to Simply Malaysia and with a lot of confidence booked my holiday. I have just returned from a tour of Borneo. Everything was as described and Simply Malaysia delivered a first class service at excellent prices. A gold star to Barry and Karina. I have just booked our next years holiday to Langkawi and Cameron Highlands with Simply Malaysia. Thanks again. Mel & Julie

Just wanted to let you know - Posted on 25-11-2007 19:20 by Mary

Hi Karina Just wanted to let you know how much we enjoyed our holiday. The journey and connections etc went very smoothly. The Andaman Hotel was fabulous, we had great weather with just the odd shower during the day. The view from the Traders was pretty spectucular of the Petronas Towers etc. Thank you for arranging everything for us. I would recommend your company in future to anyone planning a similar trip. Regards Mary

Amazing To Swim On A Deserted Beach - Posted on 28-11-2007 10:22 by Mike & Sally

Hello Karina, Sally and I have been back from Malaysia for a week now. I thought that I would write and thank you for all your efforts in arranging the holiday. The Pelangi Beach Resort is a really idyllic spot. There were many enjoyable days but I think the highlight was the Caves and Mangroves trip. We had a private tour with a very helpful (male) guide called Vicky. It was amazing to be swimming on a deserted beach on such a remote spot. It was an outstanding holiday. My only problem was that it was a little too hot for me at times. I have 117.75 ringgits (116 RM in notes) left over. I am not really sure what I can do with this money. Do you have a charity which can take the money? Alternatively maybe you (or one of your colleagues) could use the money when you next visit Malaysia. It isn't much money but it seems a waste to put it in a drawer and then throw it away in a year or two. I will post it to you if you can make use of it. Maybe we will be in touch with you again for a return trip. Once again many thanks. Mike.

The Most Wonderful Experioence - Posted on 07-01-2008 11:16 by Gary Barrett

Karina Firstly, a very Happy New Year. I just wanted to drop you a quick line to thank you for all your help in making our trip to Langkawi the most wonderful experience, we had an absolute ball. What can I say about the Casa Del Mar that has not already been said, it is simply fantastic. We actually felt as if we had been invited to someone’s house for Xmas and that nothing was too much trouble, it was terrific. The staff are just sublime in terms of the way they look after you and we will definitely keep in touch with them, we also met some great guests and had a really good laugh at the Pool Bar, Debbie’s, SunBa and the rest, the list could be endless. We enjoyed a good night at Champor Champor and met Uma & Theo who were both extremely complementary about Simply Malaysia. The only downside was that we recommended this to a couple of other couples that we met and they both had really bad evenings, I think they have some staff issues at the moment and these appear to have come to a head over the Xmas period. We had a good time though, the evening we had there was good fun. We also had a good nights at the SunSuria, Matahari (Sun Village) and some good cheap spicy Thai at Rose Tea’s. Missed out on both Bon Ton and Jimmy’s opposite the hotel, which is pretty unforgivable, it was one of those, ‘oh we will go there tomorrow’ situations that just never happened. Gives us a great excuse to go back of course!! Our seats were reserved both ways, so again thank you!! The flight out was so overbooked it was ridiculous, the flight home was better. The flight from KL to Langkawi had at max 20 people on the plane so no long delays waiting for luggage!! Overall, we had one of our best ever holidays and will certainly return to the CDM in the not too distant future. I will of course contact you when we have made plans for this year. You did mention that you cover other destinations as well, is one of these Egypt? We had a couple of conversations regarding the Four Season’s in Sharm which sounds great, similar in personal service to the CDM. If you do offer this hotel which are the best times to visit in terms of climate? Again, many thanks for all your help and advice, it was really appreciated. Kindest regards, Gary

Absolutely Amazing - Posted on 17-01-2008 11:07 by James

Morning Karina We are now at the Casa del Mar and just wanted to say a quick thank you for the time being. The Shangrai La Taj Resort in Borneo was an absolutely amazing place to stay and now here wow! Having a much better expereince with Malaysia this time so we owe you a great deal of gratitude. Kindest reagrds James

Service has been impeccable - Posted on 16-02-2008 16:04 by Dawn

Good Afternoon Mr Coleman, My name is Dawn Byrne and over the past week I have attempted to build an itinerary for a multi-centre holiday to Malaysia in May of this year. I have liaised with Gordon Quick regarding my holiday initially over the telephone and later via email. Gordon’s knowledge and the manner in which he has provided me with this service has been impeccable. I have altered my plans and asked for prices based on different scenarios including and excluding tours that we may go on whilst in three different places. Nothing has been too much trouble for Gordon and his responses have always been prompt and exactly what I need to know. I initially went to Gordon with hotel selections a different tour operator had recommended. Gordon explained where they were based in each resort, which isn’t where we would like to be and offered me alternatives with an explanation of the general area. He also provided me with the website addresses to allow me to view these for myself. Mr Coleman, I find in my industry, good service often goes by without being commended. I would therefore like to offer my thanks to Gordon through you for the pre sales service he has offered. Gordon felt he was ‘just doing his job’, may be that is true, but he did it so well and you can often find that it is not always the case. Thank you once again. Kind Regards Dawn

fantastic holiday villas - Posted on 02-03-2008 17:50 by sandra warner GB

February 2008 in lankawi where else would you want to be. Beware the jellyfish! otherwise it's paradise

exceeded our expectations. - Posted on 26-03-2008 16:35 by C.Pearson

Thank you so much Gordon & Danny. My husband and I had an absolutely brilliant holiday. You very kindly helped us to put together a very special intinery to Kuala Lumpar ,a gourmet tour to include Cameron Heights,Ipoh & Penang-fantastic!!.Then Sandakan and a trip to see the Urangatans and wildlife trip- incredible!! All the links between hotels worked as scheduled. Brilliant hotels and beautiful people. This was our first time to Asia and hopefully the first of many. So thanks again for everything you did to make this holiday so very special.

Malaysia - Many Thanks - Posted on 06-04-2008 12:59 by Tina Patel & David Hamilton

Dear Danny, We have just returned from Malaysia (Penang/Langkawi/KL) which you had organised for us. A big, big thanks you for having organised a wonderful trip. We thoroughly enjoyed ourselves. It was definately our best trip yet. We'd strongly recommend you to all our friends and anyone booking a trip in this area - speak to you soon about our next trip! Tina and David, Manchester

Brilliant Holiday February 2008 - Posted on 26-04-2008 17:06 by Lyn Fowler

Holiday fantastic, everything and more than you would expect. The staff at this extra special agency are so knowledgeable, and bring your holiday to life even before it begins. Barry you and your staff are brilliant, clients can really feel easy about their forthcoming holiday because you and your staff have thought about everything most importantly satisfaction. Tnaks you and can't wait to book again

Great Service! - Posted on 06-05-2008 16:48 by Jennifer Cordey

Karl helped us to organise a dive trip to Redang in North East Malaysia. He couldn't have been more helpful, including arranging the ferry transfers for us. Everything went like clockwork and we had a wonderful time. Many thanks!

Fantastic Honeymoon! - Posted on 11-07-2008 14:23 by Andrew & Alison Kuipers

Hi Danny & Barry, Alison and I want to tell you what an absolutely amazing time we had on our Honeymoon. Everything you arranged for us was perfect and your recommendations for places to go and things to see were excellent. We’ve recommended your company to friends who are thinking of going to Malaysia and wish you and Barry all the success in the world. It’s so nice to deal with people and a company that do what they say they’re going to do and do it well. Sincerely Andrew & Alison Kuipers

Truly Memorable - Posted on 11-08-2008 13:23 by Allison and Mark

Hi Karina, Allison and myself are currently at the the Andaman in Langawi, the honeymoon has been brilliant. Both of the hotels and the tour have been excellent, thanks so much for organising all this for us, it has been truly memorable.

Brilliant - Posted on 10-11-2008 21:47 by Vic

Thank you Karl for the best holiday by far,you have the personal touch that bigger companies cannot give,everything down to the last detail.

Back from Sabah this morning! - Posted on 05-02-2009 17:26 by John and Sheila

Back from Sabah this morning! Just to say that it was an absolutely fabulous trip that went very well indeed and we enjoyed enormously and also thought very good value. We were very impressed by the Tanjung Aru Shangri La, thought the guides Marius and Curt were really good and indeed Borneo Wildlife Expeditions as a whole are fantastic; very well organised. We did extremely well for wildlife, although the elephants had left the river at Sukau. However we saw no less than six Orang Utan in the wild, six species of hornbill, wonderful views of proboscis monkets, garials and did very well for rhododendrons on Kinabalu and saw a super rafflesia. We loved the Sepilok hotel and garden too, and did very well with turtles at Seligan island. We also loved the snorkelling, especially on Manikau. Only one tiny helpful comment; it would have been helpful to know the flight number coming from Sandikan back to KK. There are two simultaneous flights and we stood a long time in the wrong check-in queue! Otherwise your organisation was faultless. With renewed thanks and congratulations. John and Sheila Richards

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